Hawai'i's safe travels program

Getting To Hawaii
The State of Hawai‘i Safe Travels Hawai‘i program is a multilayered process designed to mitigate the spread of COVID-19 in our community from trans-Pacific visitor and resident passengers arriving at airports/ports across the Islands. For anyone planning travel to the Hawaiian Islands, it is important to be aware of new and enhanced State of Hawai‘i Safe Travels Hawai‘i program entry requirements prior to departure. This enhanced entry into Hawai‘i includes a pre-travel testing program, the Mandatory State of Hawai‘i Travel and Health Form, and temperature screening at all Hawai‘i airports upon arrival.
If you don't own a smart phone, or are technologically challenged, navigating through this process will be difficult for you. Having someone in your traveling party with a smart phone will make your travel into Hawaii much easier.
Click on the Getting to Hawaii button above for more information.

While there is some redundant information from Hawaii's Safe Traveler's site below, there is also specific information and tips related to traveling to the Big Island and getting access to Hale Hina. So please familiarize yourself with this entire page, and bookmark it for easy access to this important information.
Traveler Registration

Safe Travels Account

Completing the state of Hawaiʻi’s Safe Travels Hawaiʻi program application form and obtaining your QR code(s) for Hawaiʻi airport processing PRIOR TO departure will significantly reduce your arrival airport screening and processing time.

Prior to your arrival, if you are an adult (age 18 years or older) you will need to create an online user account and register with the State of Hawai‘i Safe Travels Hawai‘i program.

Once you create your Safe Travels Hawai‘i account, you will next need to enter your traveler information and trip details on the program’s application form. Click on the Traveler Registration button to the left to begin. The process at the airport is significantly expedited if you follow these steps before you arrive at the airport for departure. ✅ Be sure to record your user name and password, or have your browser memorize it, so that you can easily return to and access your account!

🔶 If you don't already have a Safe Travels Account :

  1. Create an account - Click on the orange Traveler Registration button above to get started. ( The browsers Chrome and Opera are known to work, Firefox doesn't work. We haven't tested other browsers.)
  2. Add a trip - Add one or more of your upcoming trips with travel dates and flight information. This will help make the process more efficient. You must have a trip for each leg of travel (i.e., if you have two boarding passes- LAX to HNL and HNL to KOA then you will have two trips).
  3. Answer Health Questionnaire - Please complete the health questionnaire 24 hours prior to your flight. ( You will not be able to sign the form if you use Firefox.) You will receive an email with a QR code for each leg of your trip which will be scanned by a screener in Honolulu and/or Kona or Hilo.

Hawaii's Trusted Travel Testing Partners
Negative COVID-19 test result required prior to departure
to avoid 14-day quarantine in Hawaii.

All travelers ages five and over will be required to take a Nucleic Acid Amplification Test (NAAT) (The ID NOW quick test is a NAAT test) from a certified Clinical Laboratory Improvement Amendment (CLIA) lab in order to bypass the State of Hawai‘i’s 14-day mandatory quarantine.

The State of Hawaiʻi will accept test results ONLY from TRUSTED TESTING AND TRAVEL PARTNERS. Click on the blue Hawaii's Trusted Travel Testing Partners button above to determine which one is best for you.

The test will need to be taken no more than 72 hours before your flight departure time. If you have a multi-city flight itinerary, the departure time is from the last city you leave before arriving at a Hawai‘i airport (e.g. if your travel is from Chicago to Seattle to Honolulu, the departure time to look at is your flight from Seattle).

Upon Receipt of Your Negative Test Results - BEFORE YOU LEAVE HOME!
  1. Save your test results as a pdf file on your phone and/or computer to easily upload your results.
  2. Print at least one copy of your results to have with you when you travel.
  3. Log into your Hawaii Safe Travels account using Chrome. (Opera works too. Firefox does not work.)
  4. Select the "Documents" icon to upload your test results.
  5. You must upload your test results for each leg of your journey. Hawaii's automated verification system sometimes will not automatically verify your test results and will stick on "Verification in Process". If this happens to you, you MUST have a PRINTED COPY OF YOUR RESULTS to show in Kona or Hilo upon arrival. They will NOT accept a pdf on your phone.
  6. Email all the negative test results for everyone in your traveling party to the email address on your Rental Agreement.


Quarantine Guidelines
The State of Hawaiʻi will accept test results ONLY from
If you arrive in Hawai‘i without valid proof of a negative COVID-19 NAAT, you will be subject to the State of Hawai‘i’s strict 14-day mandatory self-quarantine requirement
and will need to adhere to the following guidelines:

  • Under self-quarantine, you will not be allowed to leave the room at your place of lodging under any circumstances, except for a medical emergency or to depart the state.
  • If you are planning on staying in a short-term rental or vacation rental, be aware that individuals subject to Hawai‘i’s 14-day mandatory self-quarantine are not allowed to stay in short-term rentals and vacation rentals on Kaua‘i, Maui and the island of Hawai‘i.**
  • Individuals subject to Hawai‘i’s 14-day mandatory self-quarantine are not allowed to stay in short-term rentals and vacation rentals.
  • Travelers are not allowed to rent a car in Hawai‘i for the duration of their self-quarantine.
  • Travelers who violate the terms of the 14-day mandatory self-quarantine will be prosecuted and may face fines of up to $5,000 and one year in prison.
  • Under self-quarantine, you will not be allowed to leave the room at your place of lodging under any circumstances, except for a medical emergency or to depart the state.
** It is for this reason a copy of all the negative pre-travel tests for everyone in your party
need to be received prior to check-in.

Arrival Testing in Hawai'i County

25% (subject to change to 100%) of arriving transpacific travelers will be administered an antigen test the day they arrive at the Kona or Hilo airport. The County will select those required to take an arrival test when your QR code is scanned. Expect to be chosen for testing if you are coming from a state where there has been a rise in COVID positive cases. (They claim the testing is random, however, that was not our experience.) Once off the plane it took us 30 minutes to get through the whole process from getting our QR code checked to receiving the results of our arrival test. We arrived on a weekday on a small commuter plane from Honolulu. Your experience may differ if you are arriving on a bigger plane directly from the mainland.

  1. Have your ID out and ready. You will need to show it with your QR Code, and if your uploaded test results were never automatically verified, you will need to show a printed copy of your test results at this time. If you are chosen to take the arrival test you will need to show your ID two more times.
  2. If you were not chosen to take the arrival test, please text me at the number on your rental agreement so I can send you the arrival instructions for Hale Hina.
  3. If you are chosen for the arrival test, or if the county starts 100% testing again, you will proceed to a table where you will have to fill out another paper form similar to the State's electronic form which includes your contact information. (Apparently Hawaii County and the State are not connected.)
  4. Then you will proceed to another table where you will need to fill out more testing paperwork and show your ID for the second time.
  5. Upon completing that you will be directed to the next available technician who will conduct a nasal swab test on you, as opposed to one that is self-imposed.
  6. You will then be directed to wait approximately 20 minutes for your arrival test results in a waiting area. When they call your name, you will need to show your ID for a third time to receive your results.
  7. You will be handed a copy of your results. Please take a photo of the results for every one in your party and text them to me at the phone number or email address on your rental agreement. Once your arrival results are received, the instructions and your access code to Hale Hina will be sent to you.

Click here to go to the Hawai'i County Coronavirus Response page to learn more.

  • Hawaii County's arrival test is an antigen test, that is paid for by the County of Hawai'i.
  • If your arrival test results are negative, you may enjoy your trip with safe practices.
  • If your arrival test is positive or inconclusive, you will be referred to the Hawai'i district office for further handling, including taking a PCR test for confirmation of a positive or inconclusive antigen/arrival test. Anyone who tests positive will NOT be allowed to stay at Hale Hina while undergoing the retest and confirmation process.

It is against the law to quarantine at a Short Term Vacation Rental.

Sample of Pre-Travel Test

This is a sample of the pre-travel test results that you need to upload to your safe travels account, and that you need to email to the email address provided on your rental agreement.

Sample of Arrival Test Results

This is a sample of the arrival test results that you need to text to the number on your rental agreement prior to receiving the door lock codes and arrival information for Hale Hina.